Return & Refund Policy

Effective Date: January 3, 2025

At Megahatoo, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward Return & Refund Policy in accordance with the terms outlined below.

Please review the policy carefully to understand the process and conditions for returns and refunds.

1. Eligibility for Returns & Refunds

You can request a return or refund under the following conditions:

  • The item is unused, in its original condition, and in its original packaging.
  • The return request is made within 30 days of the delivery date.
  • The product has a defective or damaged condition upon delivery or during use.

2. How to Initiate a Return or Refund

To request a return or refund, please contact our customer support team at:

Please include the following information in your request:

  • Your order number.
  • The reason for the return or refund request.
  • Photos or evidence (if applicable) of damage, defect, or other related issues.

Once your request is received and approved, we will guide you through the return process.

3. Non-Eligible Items

The following items are not eligible for return or refund:

  • Items that have been used or altered.
  • Products without their original packaging or tags.
  • Products that are damaged due to misuse or mishandling.

4. Return Process

After your return request is approved:

  1. You will receive detailed return instructions from our customer support team.
  2. Return the product to the provided address in its original condition.
  3. Ensure that you use a traceable shipping method for the return to prevent loss.

Please note: Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

5. Refund Process

Once your return is received and inspected:

  • If eligible, your refund will be processed to your original payment method.
  • Refunds will typically be issued within 7-10 business days from the date we receive the returned item.

Please note: Processing times may vary depending on your financial institution.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact our customer support team within 7 days of receiving the product.
  • Provide evidence (photos or descriptions) of the issue.
  • We will either issue a full refund or send a replacement at no additional cost to you.

7. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, contact our customer support team:

We are here to ensure your shopping experience is seamless and hassle-free.

Thank you for shopping with Megahatoo! We’re always here to provide support and assist you in any way possible.

Megahatoo Team